Office Depot

Reviewed: December 2, 2009

Member: lupinewriter

My order arrived six days after the delivery date originally promised in my confirmation e-mail. When the order arrived, one of the six pieces of furniture was missing, though I was charged for it. Six calls to Office Depot later, I still don\t have my bookcase, nor does anyone seem to know where it is. Office Depot has completely dropped the ball on this, and their overseas call center seems unable to resolve this issue. I do not plan on ordering from OfficeDepot.com in the future, and I would not recommend them to anyone else.

Reviewed: August 17, 2009

Member: Trefort

Offer something at a bargain price, be unable to deliver, charge your credit card anyway, and then plead \"Well, you can always dispute it with your card company\" Sure, sweetheart, got my business every time!

Reviewed: October 14, 2008

Member: Mental_Myopia

After shopping Office Depot retail locations for years, I ran across a product that they had online that wasnt offered at my local store. The pricing was great, the free shipping was awesome, and my order arrived in perfect condition! I enjoy shopping at Office Depot retail locations, and will now definitely shop their website more often! I highly recommend them!

Reviewed: August 19, 2008

Member: OfficeDepotSucks

I would never ever purchase from this store online or store front ever. I purchased someothing online and received confirmation. When I got to the store, they asked for a coupon. The confirmation email did not tell me to bring a coupon with me when picking up the merchandise at the store. The manager yelled and screamed at me because I insisted that the confirmation email did not indicate to bring a coupon to the store. I complained to the Corporate Office but they stood behind their obnoxious employee. NEVER AGAIN Office Depot.

Reviewed: August 12, 2008

Member: octajohnny

Office Depot has gone downhill severely. Would not place an order from them regardless of price. Bought Acer 22" LCD, then noticed another office supply superstore had the same item on sale later that week. Called and asked for a pricematch, as their policy states they will pricematch several stores. I was told they "cannot pricematch sales prices". Huh?! Whats the point of pricematching suggest retail pricing then? Item was still unopened, so I requested an RMA. Got a pre-paid mailing label within hours and sent the item back next day. Tracking # says received 5 days later. Still no credit. Call, told someone will call me back within 4 hours. Repeat every week for a month. No replies via email nor phone. Finally had to dispute the charge with credit card company, and JUST got my money back (8/3/08). Have had other problems with orders being cancelled, or shipping a month afterwards. OD has completely lost my businesses business.

Reviewed: July 7, 2008

Member: bilaliz

the worst online shopping experience ever! the product (chair) was showed in stock, i placed the order (June 17, 2008), first the discount coupon wouldn?t apply! then i canceled the first order and placed the order again, this time the same coupon worked. the delivery was supposed to be on 19th, i took a day off to stay at home and receive the chair, it costed me $200 for this day off, and the product was not even shipped when i checked the status online, in fact it the delivery date was changed to a week after! (26th) i called in and was promised a 10% discount, which was later refused, on the second delivery date, i took off again, and yet once again the product was a no show!, i call in once again and was promised delivery of the product by yet one week ahead (4th) with another additional 20% off, a discount that was later refused!this time on the delivery date, i checked the website and not to my surprise the delivery was pushed 4 days ahead (8th)again, bottom line, never got

Reviewed: November 28, 2007

Member: midmelody

order a hard drive at 11/19/2007 it said 3 Days Deliverytill now pending so ask them today. what they say?"Reason why you dint receive the order is, because the item has been dinscontinued" " we do not carry that item anymore"disgusted and cancel the order

Reviewed: October 25, 2007

Member: DEEinLKPT

Purchased calculator on-line because they were advertising a rebate. After purchase, I hit the link on the website to the rebate form, filled it out, and mailed it with my receipt. Two monthes later, I received a post card informing me that my rebate was rejected because it was good at "Office Depot Only." It was my understanding that Office Depot website was "Office Depot" but they disagreed and refused to give me the rebate, even after I called.I feel I got hosed!

Reviewed: April 12, 2007

Member: rkelley414

Purchased a Lenovo computer in October,filed rebate within week, to be expected in 60 days. After complaining, it was received in April.

Reviewed: April 6, 2007

Member: banders100

Office Depot completely screwed up my order and instead of getting it when promised, I still dont have my order and was greeted by simpleton, uncaring lousy customer service!I am filing a credit card complaint and a BBB complaint as well.

Reviewed: January 8, 2007

Member: la901

I ordered this because their website and Cust Service said it ws in stock, ready for 3-day shipping. Three order numbers later (and 2 weeks later), Cust service gives me three different explanations, when in fact they did not have this product and did not know when they were going to get it. I cancelled the order, because I could not trust what they were telling me. I should have followed the review ratings.

Reviewed: December 24, 2006

Member: mweis8

Both the automated phone (IVR) and the website stated my order was delivered on 12/21. The product was actually backordered and the order canceled. The IVR stated the delivery complete but said total was $0.00. And the website had a status of short shipped delivered which the CSR said it was cancelled. Horrible usability issues on both contact points. CSR was nice and apologetic...

Reviewed: December 21, 2006

Member: texcon

HORRIBLE! HORRIBLE!! I ordered this item despite the bad reviews (shame on me) and I was later told the item was "on backorder" and might not be here by Christmas. Cutstomer service reps were not very intelligent or helpful and the Office Depot website is HORRIBLE! I cancelled my order and bought a similar item from Circuit City. Take it from someone who ignored all the bad reviews - shop somewhere else!!!

Reviewed: December 14, 2006

Member: sad_sad

Do not order on internet !!I received a defective product . I ask to return and I spent three days at home on three different scheduled pick ups and nobody appears.At customer service nobody knows why, nether who will pick up.Who will pay for my time??I ask for an address to delivery for my self and they dont give me.I want to buy another product that works and they doesnt refund until they pick up the item.Dont forget, avoid problem to your self . Dont buy !!!

Reviewed: December 13, 2006

Member: crowland2

Great value and received my order the next day. Wonderful experience!